We strive to deliver you the best in quality and value, if for any reason you are not satisfied with
your order we are happy to take back the product and issue you a full refund of your purchase.
1. Products can only be returned if they are defective and still in their original packaging. Used products, or products damaged by the customer will not be eligible
for refund.
2. Request your Return Authorization Number and by emailing
support@outboardbay.com with detailed reason for return and pictures or a video of
the product that supports your reason. Upon approval you will receive the RA# and
the address of the closest warehouse where you can mail the product you would
like to return.
3. To assure your refund please use a trackable mail service, we will not be
responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined and a full refund
will be issued to your original method of payment. A refund receipt will be emailed
to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved – that
means that the money leaves our account immediately. If you haven’t received a refund yet, first
check your bank account again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next contact your bank. There is often some processing
time before a refund is posted. We have seen some credit card companies take up to 30 days to
show that the refund has been put back on the card. If you’ve done all of this and you still have
not received your refund yet, please contact us
How long does delivery take?
All orders are ship within 2-7 business days. If your order hasn’t arrived in the estimated delivery
times, please contact our support team at support@outboardbay.com
(This policy excludes errors made by customers when providing shipping details on their order(s)
or missed parcel deliveries).Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes
available.
I’ve entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it.
However, we can’t promise anything as all our items are usually processed immediately after you
order and ship out the same day or a few days after. If your order has already entered the
shipping process, we won’t be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our
system automatically process orders and just follows what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If
you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a
15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the
credit card companies.
Invalid Reasons:
1. Buyer no longer wants the items – this is the most common example which we cannot
honor if we want to continue offering great value at Key Surfers. The buyer should make
sure he or she wants to buy the items before submitting an order, not after. After an order
is submitted, the buyer enters into a legally binding contract with the seller to purchase all
items in that order.
2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is
ready to pay the asking prices before submitting an order. After an order is submitted, the
buyer enters into a legally binding contract with the seller to purchase all items in that
order.
