Heavy Duty Throttle / Shift Cables for Yamaha, Honda, Suzuki, Selva, Force, Tohatsu and Nissan engines

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with

your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are defective and still in their original packaging. Used products, or products damaged by the customer will not be eligible

for refund.

2. Request your Return Authorization Number and by emailing

support@outboardbay.com with detailed reason for return and pictures or a video of

the product that supports your reason. Upon approval you will receive the RA# and

the address of the closest warehouse where you can mail the product you would

like to return.

3. To assure your refund please use a trackable mail service, we will not be

responsible for lost or missing packages.

4. Upon the receipt of your package, your products will be examined and a full refund

will be issued to your original method of payment. A refund receipt will be emailed

to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that

means that the money leaves our account immediately. If you haven’t received a refund yet, first

check your bank account again. Then contact your credit card company, it may take some time

before your refund is officially posted. Next contact your bank. There is often some processing

time before a refund is posted. We have seen some credit card companies take up to 30 days to

show that the refund has been put back on the card. If you’ve done all of this and you still have

not received your refund yet, please contact us

How long does delivery take?

All orders are ship within 2-7 business days. If your order hasn’t arrived in the estimated delivery

times, please contact our support team at support@outboardbay.com

(This policy excludes errors made by customers when providing shipping details on their order(s)

or missed parcel deliveries).Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes

available.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it.

However, we can’t promise anything as all our items are usually processed immediately after you

order and ship out the same day or a few days after. If your order has already entered the

shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our

system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If

you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a

15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the

credit card companies.

Invalid Reasons:

1. Buyer no longer wants the items – this is the most common example which we cannot

honor if we want to continue offering great value at Key Surfers. The buyer should make

sure he or she wants to buy the items before submitting an order, not after. After an order

is submitted, the buyer enters into a legally binding contract with the seller to purchase all

items in that order.

2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is

ready to pay the asking prices before submitting an order. After an order is submitted, the

buyer enters into a legally binding contract with the seller to purchase all items in that

order.